FAQs

faqs
  • FREQUENTLY ASKED QUESTIONS

  • How do I place an order?

    You can place an order through our website by selecting your desired products and choosing a delivery date during checkout. Baked products require a pre-order due to their preparation time, while spreads, pickles, and artisanal treats can be ordered for delivery from the next day.

  • Can I change my delivery date after placing an order?

    You can request changes to your delivery date until the end of the day you placed your order. Our fulfillment days are Monday through Friday, with deliveries from Tuesday to Friday. Once the fulfillment process begins, one day before delivery, changes can no longer be made. For any adjustments, please contact us at info@breadfairy.de as soon as possible.

  • Can I order treats on shorter notice?

    Yes. spreads, pickles, crackers, and granola can be ordered with just 1 day's notice.

  • What is the return policy?

    You have the right to cancel your order within 14 days without giving any reason. However, this right does not apply to perishable goods like our baked products once the baking process has begun. Non-perishable items can be returned if they are in their original, unopened, and sealed packaging. Returns are subject to a 10% restocking fee, and you must bear the direct cost of returning the goods.

    For detailed information, please visit our Return Policy.

  • Why do you work exclusively with a preorder method?

    We work exclusively with a preorder method because we care for the planet. We strive to reduce food waste and believe in giving individual care to each order.

  • What are the delivery days?

    We deliver regularly, Tuesday-Friday to different parts of the city.

  • Is there a minimum order requirement?

    Yes. The minimum order amount is 20 Euros. The delivery fee isn’t included

  • Do you offer free delivery?

    Yes. Every order over 50 Euros will be delivered for free.

  • Which parts of Berlin do you deliver to?

    We currently deliver to specific parts of the city on Tuesdays to Fridays. Our delivery areas include:

    • Mitte
    • Tiergarten
    • Charlottenburg
    • Schöneberg
    • Prenzlauer Berg
    • Friedrichshain
    • Kreuzberg
    • Neukölln (Partially)
    • Wedding
    • Reinickendorf
    • Pankow
    • Wittenau
    • Weißensee (Partially)

    If you reside in one of these areas, you can enjoy our fresh bread and treats delivered straight to your doorstep! We're continuously expanding our delivery network to serve you better.

    For customers outside these areas, please contact us to inquire about delivery or pickup options.

  • Can I visit your location?

    At the moment, we cannot offer visits to our kitchen. This is a preparation kitchen with other production lines, making it unsuitable for walk-ins or customer visits. However, we are working on plans to open a physical location in the future, which will allow our customers to visit us and enjoy our products onsite. Stay tuned to our social media and newsletter for future updates. You can find the links at the bottom of this page.

  • Is there a pickup spot available?

    Not at the moment, but one will be available soon.

  • Are your products suitable for special dietary needs?

    Yes. We offer a variety of options to accommodate different dietary preferences and restrictions.

  • Can I specify delivery instructions or preferences?

    Absolutely! Feel free to include any special instructions or preferences during checkout, we'll do our best to fulfill them.

  • How can I contact customer support if I have further questions?

    You can easily reach our customer support team by emailing us at info@breadfairy.de or by using our Contact Form. We are here to assist with any inquiries or concerns you may have.

  • Do you label your products?

    Absolutely. We prioritize transparency and informed choices by providing comprehensive labeling information for each product directly on its webpage. This includes details on nutritional value and allergens. To uphold our commitment to sustainability and minimize waste, we've opted not to print physical labels. Instead, all necessary information is conveniently accessible online. This approach allows us to reduce our environmental impact while ensuring you have easy access to essential product details.

  • What steps do you take to help our planet?

    We strive to maintain a minimum waste operation, use German bio flour, and eco-friendly packaging. We work exclusively with preorders, recycle and repurpose waste, and more to minimize our environmental impact.